As BuzzFeed's Charlie Warzel points out, Jones does use Twitter differently to other social media sites, choosing to be less inflammatory. But it became a hot issue in the United States after companies like Facebook, Google and Twitter were accused of failing to stop alleged Russian interference during the 2016 presidential election. He may have escaped a ban for not violating Twitter's policies, but Dorsey says: "we'll enforce if he does".
"Truth is we've been bad at explaining our decisions in the past", Dorsey added.
However, viewers are now flocking to Apple's app store as Infowars' content has yet to be removed from that platform. While he doesn't look like Jones, he sounds just like him while parodying the Infowars host calling on viewers to send donations in wake of popular platforms turning against him. "That's not us", Dorsey added.
"It's critical journalists document, validate and refute such information directly so people can form their own opinions", Dorsey wrote. "That is what serves the public conversation best". It was the first major company to sanction the broadcaster in its entirety as pressure has mounted on content sharing platforms in recent months to clampdown on Jones and Infowars. He is perhaps most notorious for claiming that the 2012 Sandy Hook mass school shooting, which left 26 children and adults dead, was a hoax and that the surviving relatives are paid actors.
"Have you considered adding a new rule against users who harass the parents of dead kindergartners so much that they have to go into hiding?" Last month Facebook promised it would remove false information that is meant to incite violence and other physical harm but not all fake news.
Dorsey said he understood why people were upset with the decision, but he said censorship isn't the answer. Jones' behavior isn't a one-off. This is notable as, last year, Twitter made the decision to take off-platform behaviour into account.
Pinterest also removed the InfoWars account.
The company is resisting pressure to follow suit, clarifying that Jones has not yet broken its rules.