At I/O, Google unsurprisingly showed off an innocent demonstration of its AI calling a salon to book a haircut appointment and a restaurant to book a table.
Google might make Google Duplex less creepy even before it's released to the public.
The voices appear to be out on all devices.
The technology is frankly mind-blowing, because Google Assistant sounds completely natural. "We really want it to work in cases, say, if you're a busy parent in the morning and your kid is sick and you want to call for a doctor's appointment". Following a backlash focused on the ethics of AIs pretending to be humans, Google has started to stress the transparency features built directly into the technology powering Duplex. Duplex makes the booking over phone calls and it sounds human-like the person on the other end may have a hard time figuring it out. The software, however is intelligent enough to recognize if the conversation is going in a direction which it's not equipped to deal with and will transfer the call to a human in that instance.
University of Toronto Prof. The only question in the minds of technology experts is how this disclosure can be implemented.
The technology could eventually have a significant impact on the customer service industry, which would have to begin catering to robot callers, he added.
Judging by the demo, Duplex seems pretty damn good at replicating the natural speech patterns of humans, down to the "um", and "ah" filler words found in almost every phone call. TechCrunch's Natasha Lomas slammed Google in an article titled "Duplex shows Google failing at ethical and creative AI design" while the Washington Post's Drew Harwell asked, "Should it be required to tell people it's a machine?"
The firm made some significant announcements around Google Assistant, its latest mobile OS Android P, Google Lens, Google Photo and Waymo, among other areas. Beyond simply predicting the word the user is typing, the software tries to anticipate their whole thought and attempts to offer complete suggested sentences.
Ultimately, the company hopes that Duplex will develop into a system that might one day solve "accessibility problems", The Guardian says. Pascal Poupart of the University of Waterloo, who studies artificial intelligence and machine learning.
Other areas where Google is using AI to improve its services include Google News. He noted that Google Cloud is a $1 billion-a-quarter business.
But Morrison is disturbed by the potential outcomes of the feature becoming popular. But with advancements in AI and WaveNet technology from DeepMind, Google can now create new voices in just a few weeks and are able to capture subtleties like pitch, pace, and all the pauses that convey meaning, so that voices are natural-sounding and unique.