Last September, Apple has unveiled the iPhone X, which had come with a revolutionary design and a new secured Face ID authentication. About this development informed the official website MacRumors. It seems that Apple has acknowledged the problem; a new report suggests that the business has delivered a support document to retail shops and authorised service suppliers, which said the practice of handling the customers that are experiencing problems with the Face ID. This service is absolutely free.
Initially, according to an internal support document, the suggestion is to run their usual diagnostics program for potentially faulty hardware, and then replace the TrueDepth camera module. Apple representatives did not comment on the situation. If the tests find nothing with the camera, Apple workers are being instructed to give the iPhone X owner a new device.
The support document was obtained and the instructions published by MacRumors, which says it instructs employees to begin by running a diagnostics tests to clarify if the customer's issue with the Face ID could be resolved with a rear camera fix. If your iPhone X Face ID is not working, you might want to visit the nearest Apple Store or Apple Authorized Service Provider, as you might receive a brand-new iPhone X replacement phone to fix the problem. The Face ID replaced the biometric scanner which was first introduced with iPhone 5s.
Yes, it might sound a bit weird initially, but Apple is now repairing rear cameras which is technically fixing the rear cameras.
One Reddit user explained the conversation he had with a Genius Bar personnel - "I was talking to the Genius Bar guy and he said that the cameras are connected". And the fact that Apple is willing to simply replace an entire iPhone X unit rather than have service providers attempt to fix Face ID itself further underscores that complexity and costliness.
The Reddit post highlighted that the rear camera's panorama, slow-mo and time-lapse worked while the rest of the features failed to respond.