Jorgensen says that they'll do it when they believe the time is right and also admitted that the initial lower sales of Battlefront II likely have something to do with the game's loot box controversies.
EA has confirmed that microtransactions will be returning to Star Wars Battlefront 2 in the next few months. The game effectively personified the video game loot box problem, with Battlefront 2 effectively blending the game's microtransaction and progression systems together with an element of chance. Star Wars: Battlefront II came out on November 17 and was timed for the Star Wars extravaganza related to the theatrical release of The Last Jedi.
Creutz said the better results came from more money spent per player in EA's sport games such as Federation Internationale de Football Association and Madden. Even with 1 to 3 million more copies expected to sell before the end of the fiscal year, Battlefront 2 is still set to sell well under its predecessor. This is consistent with previous comments from Dice General Manager Oskar Gabrielson, who said "the ability to purchase crystals in-game will become available at a later date, only after we've made changes".
Anyway, Star Wars Battlefront 2 is still a fun game if you manage to play it. Considering that EA was, at one point, against single player campaigns in multiplayer shooters, this is a big deal.
"Players enjoyed hundreds of millions of hours in our games across console, mobile and PC during the holiday quarter, and we're thrilled to see our titles driving excitement for more fans around the world", said EA CEO Andrew Wilson in a statement. However, the inclusion of loot boxes and the concept behind them quickly angered the community, resulting in a lot of negative feedback that EA is obviously still trying to deal with. They'll still be random, still be part of the whole gambling discussion, but at least getting ahead in the game - progressing - would no longer be inseparable from them.
The controversy led to EA turning off the microtransactions, but that was only a temporary measure. "So we removed the feature that was taking away from what fans were telling us was an otherwise great game".
EA's Fiscal Year 2020 runs April 1, 2019 through March 31, 2020. "We're committed to continually working with our players to deliver the right experience in each of our games and live services".