It offers subscribers any used game in a store for six months in return for $60.
"For those guests who have already purchased the service, we are allowing them to bring the pass and video game they have checked out, back to receive a full refund", our GameStop spokesperson said.
That means any in-store advertisements for PowerPass have been removed and put in storage until further notice.
GameStop had delayed the launch of its recently announced PowerPass unlimited game rental service.
While the company didn't go into details about what those "program limitations" are, the sources say it could be due to an antiquated company computer network that isn't able to handle the program effectively.
Assuming PowerPass is relaunched in a functional manner sometime in 2018, this is still not the outcome GameStop wanted right now.
For now, buying games at GameStop requires old-fashioned monetary exchange. At the end of the six months, customers would be allowed to keep one of the games they had rented during that timespan. The service soft-launched this week, so that could be where the issues were discovered. Speaking to Kotaku, GameStop employees claimed they were instructed to remove in-store signs and materials advertising the service.
Keep an eye out as GameStop provides more information about PowerPass, and possible changes to the program.