The mayor of London extended an olive branch to Uber today by raising the possibility of fresh talks over the company's future in the capital.
The regulatory body charged that Uber did not properly report criminal offenses and challenged how its medical certificates are obtained. TfL also took issue with Uber's explanation of software that could be used to block regulators from gaining full access to the app and "prevent officials from undertaking regulatory or law enforcement duties". "On behalf of everyone at Uber globally, I apologize for the mistakes we've made".
"I have every sympathy with Uber drivers and customers affected by this decision, but their anger really should be directed at Uber", Khan said.
Uber can continue to operate until the appeal process completes.
On Sept. 22, TfL chose to let Uber's contract expire, giving the company 21 days-until October 13-to appeal the decision.
Now, as brand-new CEO Dara Khosrowshahi deals with a stunning rebuke from London, the playbook gets another page: fight, but offer some diplomatic humility.
"Even though there is a legal process in place, I have asked TfL to make themselves available to meet with him", Khan said of Khosrowshahi.
The comments mark a more conciliatory tone from the mayor who had criticized the firm's petition to "Save Uber" after news of Uber's removal broke Friday.
Uber's previous chief executive, Travis Kalanick, resigned in July following a series of scandals and criticism of his management style.
Uber has previously said that there are more than 3.5 million Uber users in London and more than 40,000 drivers catering to growing demand. In publishing its decision on Friday, TfL explained, inter alia, that "Uber's approach and conduct demonstrated a lack of accountability. with potential consequences for safety and security of public". Cab drivers say Uber drivers don't have to comply with the same licensing standards, giving the ride-hailing service an unfair advantage.
Uber has had a hard time operating in London since making its debut there five years ago.
"While Uber has revolutionized the way people move in cities around the world, it's equally true that we've got things wrong along the way", he wrote in a letter first published London's The Evening Standard.
Responding to last week's decision by London authorities to revoke its licence, Khosrowshahi acknowledged the company played fast and loose with the rules in its race to upend the global transportation industry.
John Colley, a professor at the Warwick Business School, points out that Londoners have other options to black cabs, including pre-booked auto services such as Addison Lee.