Have you ever tried to hack your way around Uber just so you can book for another person? From there, you can pick from a list of contacts (mom, dad, grandpa, grandma, etc.) and set a destination. The passenger won't need the Uber app; they'll get a text identifying the driver, auto make and other information.
Uber has finally added a feature that allows you to order a ride for someone else, the company announced on Tuesday.
The rider will then receive a text message when their auto is on the way, as well as contact details for the driver, and a link to track their route. So it's not necessarily just for elderly people who can't understand Uber's app. However some places aren't necessarily ideal for pickup which means that drivers might have a harder time locating their rides, or it could be congested and riders have to wait longer for their rides to arrive. The new feature is rolling out in the United States starting today and will be available to 30 other countries.
The driver, meanwhile, will see the request is for another party, receive the rider's name, and be able to contact that person directly.
The feature is expected to start rolling out on Wednesday, but will only get to users in batches.
Talking about grandmas, Uber is marketing the new feature as ideal for "senior loved ones", claiming its research showed users were clamoring after the feature to help older family members to get around. In that case, you can select cash as the payment method and the rider will have to pay at the end of the trip. Last summer, Uber actually tested out a phone dispatch system in Florida, as pointed out by The Verge. This change is focused on delivering the ride-hailing service to those who aren't so tech-savvy.
Now everyone in the family, according to Uber, will be able to get a ride to take them to their destination even if they don't own a smartphone.