United first offered passengers up to $1,000 to give up their seats in order to fit four crew members on the full flight, but then selected passengers to de-plane when no one volunteered.
United Continental Holdings Inc issued an updated policy to ensure crew travelling on its aircraft are booked at least 60 minutes prior to departure, according to a United spokeswoman.
The policy change is meant to make sure incidents like the one earlier this month "never happen again", the spokeswoman said.
'The airline didn't even have the courtesy to give the Daos their luggage after Dr Dao was dragged off their flight and transported to Advocate Lutheran General Hospital, ' attorney Thomas Demetrio told the Chicago Sun Times.
Less than a week after a passenger was dragged off a flight, United Airlines is making a change to its boarding procedures. Dao suffered a concussion and a broken nose, and will undergo reconstructive surgery after losing two front teeth, Demetrio said. Here's what you need to know about the incident, the aftermath and what the future could hold for the airline and the passenger.
United Airlines has changed its crewmember booking policy after the incident that put the airliner in news headlines all week.
Crystal Dao Pepper attends a news conference for her father Dr. David Dao.
David Dao, the doctor who was videotaped being dragged by police officers, has filed an emergency court request for the airline to preserve evidence, signalling that he would fight the case in court. Later, Munoz offered a more emphatic mea culpa, saying: "No one should ever be mistreated this way".
However, a year ago Delta Airlines bumped more passengers from flights than any of its competitors, partly because of its generous incentive system. Two other officers have been placed on leave.
Members of the U.S. Congress have also expressed concern, as U.S. House Representative Judy Chu, a Chinese American, has written both to the United Airlines and to the U.S. Department of Transportation demanding answers.
We'll communicate the results of our review by April 30th.