Voiptime, an expert in contact center solutions, announced that it is developing a new innovative online product for call centers
September 12, 2016 — The first module of the solution, Lead Management System, will be released in the end of September, 2016. The second module, Predictive Dialer, will become available in November 2016.
Advantages of Cloud Contact Center
The modern solution will help contact centers to switch from CAPEX to ‘pay-as-you-go’ model smoothly. Cloud contact center solution will help to reduce maintenance costs and will be more cost-effective than a premised-based system.
The Voiptime Cloud Solution for Contact Centers will have a number of useful innovative features and will be easy to set and to use. At a separate dashboard managers will be able to track the quantity of agents logged, the number of calls made, the number of interactions successful etc. As for the agent’s dashboard, there will be personal statistics, calls history, tasks notifications features available.
The Voiptime online call center solution will not require any additional IT support all updates; changes and re-integration will be made by technical professionals online.
The system will be accessible from any place with the internet access; call center managers will be able to check data and reports while being on a business trip or at home.
Cloud Contact Center: Two Powerful Tools for Sales
The Voiptime SaaS Call Center Solution embraces two modules, particularly useful for sales representatives and call center managers: LMS and Predictive dialer.
The aim of Voiptime Cloud LMS is to make lead management more effective. The solution will have a number of features, useful for sales: filters (creating and editing), custom fields, groups (import/export) etc. Sales Agents and Managers will be able to share the essential information about clients, maintain the calendar, and filter leads.
Predictive dialer part will help call centers to work more efficiently. Managers and users will be able to construct scripts, buy SIP-numbers, and make adjustments through API. For more information please visit https://voiptimecloud.com/predictive-dialer/.
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